Clive
11 Desember 2023
Second visit to this hotel, first visit ok although the shower had no shower curtain so the floor got soaked and was slippery, complained to receptionist but they were not interested, saying no one else had complained. Open to a slip claim there. This second visit was worse still. Room 24, no heating in the toilet and in winter was freezing. Ladybugs not liking the cold outside decided to crawl through the poorly sealed windows and enjoyed flying around the room. Probably about 20. Venue had an event on that didn’t finish until after midnight. Room 24 is near to the function room and next to a disabled toilet which was being used all night by party guests. Couldn’t call reception to ask for the party to have some consideration for paying guests trying to sleep as there is no phone in the room. It was classed as a disabled room so if anyone gets in trouble in room 24, I hope you have your own mobile phone handy. Luckily we’re not disabled but had to get out of bed at 23:30 to walk to reception to find out when the music and screaming would stop. Again reception not interested and told us the party was booked until midnight. Eventually quietened down at about 12:30. Sunday breakfast is from 08:30, arrived at 08:30 as needed to get away early but had to wait as a party was just finishing off their breakfast at 08:30……! and there were no spare tables for two. Second and last visit to this poorly, uninterested “hotel”. No doubt this review will not be posted.
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